We make it easy to get to know good hosts.
Trust & Safety Policy
Last Updated: September 2, 2025
At Hopsita, your safety, privacy, and peace of mind are at the heart of everything we do. Our platform was built specifically to serve healthcare professionals — medical students, travel nurses, residents, and verified hosts — in need of trusted housing options. This Trust & Safety Policy outlines the commitments we make to you, the expectations of our users, and the protective mechanisms we’ve put in place to ensure secure interactions across the Hopsita ecosystem.
By using the platform, you agree to abide by this policy.
1. Core Principles of Trust
· Identity Matters: Every user on Hopsita — guest or host — must verify their identity through government-issued ID and healthcare/host-related documentation.
· Transparency Is Key: Listings must be honest, accurate, and free of misleading information.
· Respect Is Mandatory: We do not tolerate any form of discrimination, harassment, abuse, or illegal behavior.
· Privacy Is Protected: Your data is secured and only used for purposes essential to platform operation (see Privacy Policy).
2. Identity Verification & Screening
To ensure trust between users, Hopsita requires:
For Guests (Healthcare Professionals):
· Valid government-issued photo ID
· Proof of healthcare status (student ID, hospital affiliation letter, license, etc.)
· Email and phone verification
· Optional: Background check where applicable
For Hosts:
· Proof of ownership or rental authorization
· Valid government-issued photo ID
· Agreement to safety compliance and cleanliness standards
· Optional: Video walk-through of property (for advanced verification)
�� All verifications are processed via secure third-party APIs (e.g., Stripe Identity, Persona).
We reserve the right to pause or suspend any account that fails to complete verification or is flagged for suspicious activity.
3. Safety Expectations for Hosts & Guests
✅ Hosts Must:
· Provide a safe, habitable, and clean space that matches the listing description
· Install basic safety features (e.g., working smoke detectors, lockable doors, first aid kit)
· Maintain open communication before and during stay
· Follow local health, safety, and housing laws
· Refrain from entering the property during guest occupancy unless in emergencies and with notice
✅ Guests Must:
· Respect property, neighbors, and house rules
· Use the space for its intended purpose only
· Report safety or health issues to Hopsita immediately
· Avoid sharing accounts or booking on behalf of others
· Leave the space in good condition upon check-out
4. Community Conduct & Behavior
Hopsita enforces a zero-tolerance policy on the following:
· Discrimination of any kind (racial, religious, gender-based, etc.)
· Harassment, threats, or abusive messaging
· Sexual misconduct or unwanted contact
· Fraudulent booking, false reviews, or misrepresentation
· Drug use, weapons possession, or criminal activity in listed properties
�� Violators will be removed from the platform permanently and, where applicable, reported to legal authorities.
5. Secure Payments & Booking Escrow
All transactions on Hopsita are processed via Stripe Connect and PayPal. Guest payments are held in escrow and only released to hosts 24 hours after check-in, contingent on successful arrival.
We do not allow:
· Cash payments outside the platform
· Off-platform negotiations or contact
· External booking links or WhatsApp conversations for payment
�� Any attempt to circumvent the Hopsita platform will result in immediate account suspension.
6. Emergency Protocols
In the event of:
· Unsafe conditions (e.g., mold, no power/water, vermin)
· Host harassment or unlawful entry
· Guest causing property damage or refusing to vacate
· Natural disaster or emergency lockdown
Hopsita may:
· Relocate guest to temporary verified housing
· Freeze host payout until dispute is resolved
· Launch an internal safety investigation
· Notify local authorities if a crime or legal violation has occurred
Emergencies should be reported immediately via [email protected]. For life-threatening incidents, contact local emergency services first.
7. Reporting & Investigation Process
We encourage all users to report misconduct or concerns via:
�� [email protected]
�� In-app report tool (coming soon)
Investigation Timeline:
· Acknowledge within 24 hours
· Review evidence from both parties
· Suspend or limit accounts while under investigation
· Conclude cases within 5–7 business days
· Provide written summary of resolution to both parties
Hopsita reserves the right to make final judgments in disputes based on its platform policies and user conduct history.
8. Insurance, Damages & Liabilities
While Hopsita facilitates housing transactions, we do not provide:
· Homeowner’s insurance
· Renter’s insurance
· Medical or travel insurance
Users are encouraged to maintain independent insurance coverage. For damages, Hopsita may:
· Mediate compensation from guest to host
· Freeze deposit or upcoming host payouts
· Apply platform fees for cleaning or repairs
9. Platform Integrity & Anti-Fraud Measures
To protect the Hopsita community, we continuously monitor for:
· Fake listings or impersonated profiles
· AI-generated or stolen listing photos
· Duplicate accounts or VPN masking
· Abnormal booking behavior or payment disputes
Suspicious activity is automatically flagged and reviewed by our internal Trust & Risk Operations Team.
10. Enforcement & Termination
Violation of this Trust & Safety Policy may result in any of the following:
· Listing removal
· Temporary or permanent account suspension
· Withholding of host payout
· Loss of booking privileges
· Legal referral to authorities
Users will be notified via email ([email protected]) if enforcement action is taken. Appeals must be submitted within 5 business days of notice.
11. Final Notes & Contact
Hopsita reserves the right to update this policy periodically. Continued use of the platform signifies agreement with the most recent version.
For questions, incident reporting, or urgent safety matters: